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Uses of Social Media in Public Transportation

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The Transit Cooperative Research Program's 2012 report on "Uses of Social Media in Public Transportation" has been added to the Resource Center's best practices database.

"TCRP Synthesis 99: Uses of Social Media in Public Transportation" explores the use of social media among transit agencies and documents successful practices in the United States and Canada. Susan Bregman, Oak Square Resources, LLC, Brighton, Mass., collected and synthesized the information and wrote the report, under the guidance of a panel of experts in the subject area.

The synthesis series reports on current knowledge and practice, in a compact format, without the detailed directions usually found in handbooks or design manuals. Each report in the series provides a compendium of the best knowledge available on those measures found to be the most successful in resolving specific problems.

Read the summary and download the full report